FAQ

Your Moving Questions, Answered

Planning a move comes with many questions. Below, you’ll find clear information about our services, pricing, coverage areas, and what to expect before, during, and on moving day. From booking timelines and packing options to specialty items and storage, this section is here to help you prepare and make informed decisions with confidence.

  • How far in advance should I book my move?

    We recommend booking your move at least 2-4 weeks in advance, especially if you are planning to move at the end of the month or during weekends, which are popular times for moving in San Francisco.

  • Do you provide packing and unpacking services?

    Yes! We offer full packing and unpacking services. Our professional movers can carefully pack your items for you, and unpack them at your new location, making your move as stress-free as possible.

  • What areas do you serve?

    We are based in San Francisco and serve the entire Bay Area, including Oakland, Berkeley, Daly City, San Mateo, Marin County and beyond. We also handle long-distance relocations within California.

  • How do you calculate the cost of a move?

    Our rates are based on crew size. Factors such as the volume of your move, stairs, and the walking distance from the truck to the pickup/dropoff location, determine the number of movers needed. An initial base fee is also calculated based on the distance between the origin and destination. The only additional charges would be for packing materials if you opt to buy from us and a dump fee if you would like us to haul away unwanted items.

  • Are there items you cannot move?

    For safety reasons, we cannot transport hazardous materials (such as flammable or explosive items) and any items over 400 pounds.

  • Can you move my piano, pool table, or other heavy/specialty items?

    Specialty Items are handled on a case by case basis. With sufficient information we will try to accommodate your specialty items.

  • What happens if something is damaged during the move?

    While we handle all items with the utmost care, accidents can happen. If anything is damaged, we have insurance options and a claims process to ensure you are fairly compensated.

  • Do you provide moving supplies?

    We come prepared with wardrobe boxes, shrink wrap, moving blankets, mattress bags, and TV boxes all free of charge. We also offer high-quality packing materials, including boxes, tape, bubble wrap, and more, available for purchase.

  • Is there anything I need to do to prepare for moving day?

    We recommend decluttering furniture and labeling your boxes clearly. Make sure walkways are clear and parking is available for our moving truck. If you have specific instructions for certain items, let us know ahead of time.

  • Do you offer storage solutions?

    At this time we do not offer storage solutions.

  • How do I get a quote for my move?

    Simply fill out our online quote request form, call us, text us, or send us an email. We’ll ask a few questions about your move and provide you with a customized estimate.

Smiling person in a truck window giving a thumbs-up. White truck, blue shirt, tan jacket. Outdoors with houses in the background.

Planning a Move? We’re Ready to Help

Whether you’re planning weeks in advance or need help on short notice, our team is ready to support your move from start to finish. We offer clear pricing, flexible service options, and hands-on moving support across San Francisco and the surrounding Bay Area. From small moves to full relocations, we’re here to help make moving day organized and stress-free.